HP technical support sucks!
So I spent hours talking with a bunch of Indian guys who can recite English but can’t begin to understand it. I had a Pavilion system and the video card was screwed but they kept wanting me to re-install the drivers when my gamma was so messed up brown was showing up as green! After them telling me that I would have to send in the desktop for several weeks before I would get it back, I mean how was I supposed to work? Long story short, Costco rules. They allowed me to return the system and then gave me a huge discount on a primo Compaq laptop on which I am typing. Bottom line, if they can’t speak english don’t let them try, its annoying!
Anyways I just wanted to update my blog and get something up as I have been so busy. Coming soon to post near you are my Ruby on Rails plugins; Animated CSS/JS Bar Graphs and acts_as_grabc (Authentication).
Sep 7th 2007
I so agree. I bought a Presario and the battery died within 3 months of purchase. I phoned in and got a buncha Indian guys and they spelled my name entirely wrong for the shipping address. A bunch of retards.
Nov 19th 2007
LOL !! Indian support…huh
Call HP when you have a 6 months old machine and ask them for a new one as replacement. Then speak to one of their case managers and bet me they are based in US. Let’s see how memorable experience that would be !!!
You ppl dont even have common sense, a Case Manager will tell you that a refurb unit is one that HP received back from the store so the replacement that you are getting is as good as new one and you will agree to that. ( What happens to the thousands of dead units that HP receives back from the customers !!! ever thought ??? )
Dec 5th 2007
I am all too familiar with Indian support! I live in Abu Dhabi where more than 50% of the population are Indian and we cannot get anything done properly due to their lack of education.
I have had a particular problem with a new HP printer, the local technical support sucks so I went to the HP website for technical support. It was passed on to a bunch of Indians and none of them have the slightest clue what my problem is. Its been 4 weeks of emails now and they have started repeating the advice given previously despite me clearly advising that it did not resolve the problem.
Dec 19th 2007
Don’t feel alone. Dealt with email support for a replacement keyboard. Bought my laptop dv2047 from Sam’s Dec 8,2006. Contacted support in Jan about the spacebar. The only way it would actuate was if you hit it dead center. A couple mm off and no joy. Asked to ship a replacement (billing software and client’s files a bit sensitive, and have some software that has limited number of keys. No way I could go without.
They sent me the instructions for replacing it, but wouldn’t send the keyboard (5 back-and-fourths later). By this time I’m using a bluetooth keyboard, so isn’t a pressing issue. (Did I mention that I was an electronics calibration and repair tech and ran two labs in the AF?)
Flash forward to Nov 07, less than a month left on warranty, and I don’t have the keys loaded, and figure that I can get along without the billings for a week. Contact them and state a preference for self-install. They came up with the same mantra (India–mantra—ah, what’s the use) and tossed in a new twist: They say that the laptop warranty expired in Aug.
So, I have to email a copy of the receipt, plus fill out forms–will supposedly hear from them immediately about the update warranty date. Nada. Nothing. No communication what so ever.
So, the warranty is out, I will have to pay about $80 for a keyboard, and I’m pissed.
Will I recommend HP or Compaq to customers (I do VAR medical systems and teach part-time)? Probably not. They can stop sending me business system catalogs.
I’ll probably still support their printers, since I can second-source the parts, and they are workhorses. But I’ve got three (two HPs and one Compaq) laptops in, and I’ve basically told the owners to replace them with Dells. Three more customers have been advised to go with Dell servers. All for a freaking keyboard. Original support #KMM14560722V43597L0KM.
(During the last segment of tech support conversation, I replaced a screen, partial case, and DVD drive in a Compaq r3000 for a client (her daughter’s friend sat on it)).
Jan 7th 2008
Hi Kevin,
I have been looking for an email address for you all over the site. Cant find it, and understandably so. Im sure everyone and their mother would be trying to get ahold of you with technical support.
So listen, I DLd your lightwindow and I really think its great. I went in and did all types of custom changes to it but Im not really a developer. I got it up and running on the mac side and in safari but other then that, it doesnt really look or act right anywhere else.
The reason im contacting you is to see if you could, and how much you would charge to get my site working across the board. Again, it works the way I would like in safari but not in other web browsers.
The url is http://www.fresh-collective.com/html . PLease take a look and let me know what you think.
Best~
Sean Kelley
Jan 9th 2008
indians , americans who cares!!! All retards a-holes motherfuckers.
Jan 18th 2008
Kevin, I can’t seem to find any place to actually contact you other than be leaving a comment, but are you available for hire?
Apr 6th 2008
Hey Kevin,
Got a business proposition for you. Got my accordion/lightbox page working great– thanks for the excellent product. Well, actually, I got it working just as I want it in Firefox, but it still sort of craps itself in IE– the first and second nested accordians work fine, but the 3rd and 4th just stay expanded and cannot be minimized. If you can take a look on the site and offer some suggestions, I’d be really happy to make a generous donation for your work.
Thanks a million,
dan
Jun 13th 2008
HP, Dell, Wipro, IBM, Sony, Motorrola, Almost every top US IT or hardware company has support in Center in India. So mind your words. You are at wrong end.
INDIAN SKILLS IN THE TECHNICAL SUPPORT AND SOFTWARE DEVELOPMENT IS THE BEST IN THE WORLD.
Jul 15th 2008
Hey I am a white South African! And I agree with Amarjeet. Indians are more technically skilled than us all. Instead of complaining you guys should be thankful that there’s someone out there that has more brains than you dipshits!
Jul 15th 2008
We, Indians are selling the concepts of the IT companies from US.
Jul 15th 2008
I am also working in a CallCenter in Chennai. I love the kevin’s statement.
Aug 13th 2008
What do you know about the pc’s. They are techs. You do not know nothing.
Aug 13th 2008
You people don’t know nothing about the computers or any electronic devices.
For Ex : A tech said to close all the open windows except the one we are discussing the subject. Then, the EU went and closed all the opened windows of his/her house.
2. One US cust is thinking that the CD/DVD rom tray is to place the water jugs and glass while working. He came to support and saying that when I place the water jug on the computer water tray, it got broken. Need replacement…
This is your’s knowledge. CUT and HALF.
Aug 20th 2008
I work for an HP authorised service provider, and as of late HP ASP tech support has gotten so bad that I am considering recommending anything BUT HP when customers ask for advice. When HP first moved their tech support over seas, ASP support was still in the US, now, it too is over seas, they won’t talk to an ASP without a credit card and charging $25 if the unit is out of warranty. Instead of talking to someone that actually knows the printer I now talk to someone that knows les about the printers than the spare tire in my car does, I spend 20 to 40 minutes at a clip on hold while the “tech” support person tries to explain my situation, to the guy that I used to talk to directly.
I have HP certified for over 10 years, and have always promoted their product based on features to price, now I have to say buy Oki or Xerox, both companies have tech support that is second to none, they know their stuff, and are eager and pleasant, knowlegable and above all…UNDERSTANDABLE
Aug 22nd 2008
Hi,
I find LightWindow v2.0 very interesting.I think it ‘ll help me to achieve something more dynamic.What I want to do is to create dynamically via javascript, links with this feature and not set them statically in html code.How should I do this?
Thanks in advance,
Kostis.
Aug 24th 2008
“So I spent hours talking with a bunch of Indian guys who can recite English but can’t begin to understand it”(Kevin Miller). I totally agree what you are said.But as the samething, I am not speak that much. Though, I am not hired by big coorporation like those guys and bothering native speakers as well as those speak fluent. What I am surrprised is why such companies not be make sure those people not speak English. Sorry they speak but like animals not be able to understand. Here is my story in shortly. I really like hp’s products which are today’s best seller.As some of you know, the company is hired those guys from operater to tech support. And one day my pc was crash by virus and it was out of the manufactures-hp-warranty. But since I didn’t have choice, I called hp and the operator, one of those guys, picked the phone and told me that if I pay $99, they will fix it. I tried to be make sure that if they not be able to fix it, they will return my money. I was not sure she understand me because my acct. was not better either. But a tried to explain many times. You bleive or not I spent more than an hour to verify my address. Then, with the same guys-where they from, I spent three days more than 7 hours (with interruption) on each day. Finally, they said the last step was final wheather my pc is fix or not. So, for those who said they are better tech for US, tell me what is their betterness. Anyways I paid for nothing and I bought new hp as I said I like them-hp. Now,I am praying for not be crash and not be spent my money and time with those guys. I am feel sorry for you guys not fixing my pc and spending my time for nothing. Pleas, Please, HP have someone helpfull. Thank you for sharing my comment.